How can we help?

Contact support

For setup questions, bugs, account access, or billing help, email support@lorvoai.com.

Tell us what you were trying to do, what happened, and the steps to reproduce it. For extension issues, include your Chrome and extension versions, the error shown under Capture health, and a screenshot if helpful. Remove tokens and private information from screenshots. Never send passwords or extension tokens.

Connect the browser extension

1. Sign in to Lorvo and open your workspace.
2. Go to Settings → Browser extension and create an extension token.
3. Open the extension setup, enter your Lorvo URL, and paste the token.
4. Review the collection and LinkedIn account-risk disclosure, then connect.
5. Open LinkedIn in the same Chrome profile and check the extension popup for capture health.

A Lorvo account and workspace are required. The extension reads supported LinkedIn pages; it does not publish posts, like, comment, connect, follow, or send messages.

My statistics aren’t refreshing

• Make sure the extension is enabled and connected to the intended Lorvo workspace.
• In Chrome’s extension settings, allow Lorvo access to LinkedIn and your Lorvo site.
• Make sure you’re signed in to the intended LinkedIn account in that Chrome profile.
• Open the post’s View analytics page, wait for the statistics to appear, then choose Retry this page in the extension popup.
• Check Capture health for an expired token, unmatched post, or page-reading error. Create a new token and reconnect if the old token expired or was revoked.
• If Chrome or the extension was just updated, reload your open LinkedIn and Lorvo tabs.
• Return to Lorvo and refresh the dashboard if the values haven’t appeared yet.

What automatic refresh covers

Opening LinkedIn’s main feed can refresh personal metrics and up to five posts published through Lorvo in temporary inactive tabs. Successful passes run at most once per hour; failed passes may retry on a later feed visit after five minutes. Posts needing a capture are checked first, and older posts rotate into later batches. Your entire post history does not refresh at once.

Only statistics visible on supported LinkedIn pages can be collected. Changes to LinkedIn’s layout or language can affect capture. Failed uploads stay queued and retry while Chrome is running and the Lorvo connection is available.

Disconnect or delete captured data

• Stop capture on this browser: open extension setup and choose Disconnect browser. This clears its locally stored connection and pending captures.
• Block uploads from a token: revoke it in Lorvo’s Browser extension settings.
• Delete uploaded extension data: workspace owners can use the deletion control in Browser extension settings. Disconnecting alone does not delete uploaded data.

For account deletion or other data requests, contact support@lorvoai.com. Read our Privacy Policy for retention and data-handling details.